Customer Service Policy

CUSTOMER SERVICE POLICY

At HANDMADEBYTENILLE, we strive to provide the customer with the best service possible, allowing customers to enjoy the entire experience from shopping to receiving the ordered item. 

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CONTACTS

HANDMADEBYTENILLE has put in place a strong customer service policy to accommodate the needs of all our customers. 

Customers can contact us through​ email at handmadebytenille@outlook.com. We strive to reply to all customer enquiries within 24-48 hours. Our customer service manager responds from Monday to Friday.

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RETURNS

HANDMADEBYTENILLE accepts returns on items from our sealed product line provided they are requested within 14 business days, the item has not been opened and the product is in original condition.  

Returns generally take 2-7 business days to process. Once a customer’s request is received and approved, the refund will be processed via the original payment method. 

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ACCOUNTS

Customers are welcome to register an account at HANDMADEBYTENILLE for quicker checkout, review order history, and save favourite items. Please note that HANDMADEBYTENILLE may restrict access or delete an account for reasons including but not limited to: spamming, copyright infringement, malicious activities, misuse of the account that may cause damage to HANDMADEBYTENILLE. 

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Product Range 

We are a growing store with a wide range of products for our customers to browse though and we keep expanding our product catalogue. If there is something you would like to see or suggest, please provide any feedback to our website via Email.